Ask Which Network Rule Applies to the Failed Feature
When Ledger Live is blocked on work Wi-Fi, identify the exact failed feature and bring that evidence to the network administrator. The application is now called Ledger Wallet. A managed network may permit ordinary websites while treating application services, encrypted inspection, or long-lived connections differently.
Do not begin by deleting wallet accounts. A network access rule does not reside in the local account list, and rebuilding that list cannot grant access the organization does not allow.
Establish Whether Wi-Fi Has Usable Internet Access
Check the operating system’s network status and any required organizational sign-in through its recognized process. A connected wireless icon can describe association with an access point without proving full internet access. Microsoft’s Wi-Fi troubleshooting distinguishes limited connectivity from an application-specific failure.
Do not submit a recovery phrase or hardware PIN to a captive portal. Workplace authentication and wallet-control secrets belong to different systems. If the sign-in page looks unexpected, verify it through the organization’s usual support channel.
Describe the Block in Ordinary Terms
Record whether the app can open, whether existing account history refreshes, and whether My Ledger identifies the device before displaying an online error. Include the full non-secret message and time. A certificate-chain warning, a DNS failure, and an explicit policy block are different observations.
For example, a portfolio may refresh while device-app management fails. Ledger’s secure-channel documentation explains that relevant management actions involve an online backend in addition to the local device. A working USB connection therefore does not prove the remaining service path is available.
Review Proxy and Inspection Requirements With IT
Ask whether the application is permitted, whether the workstation must use a managed proxy, and whether TLS inspection affects its secure requests. Microsoft’s proxy reference notes that organizations may require specific scripts or server details. Do not guess or remove those settings.
If certificate validation fails, provide its exact wording and ask for a supported approved configuration. Do not import a certificate sent by an unknown helper, trust a new root without verification, or suppress TLS checks. A correct system clock does not establish that an inspection authority is appropriate.
Make an Approved Comparison, Not a Policy Workaround
If allowed, repeat the identical read-only task on a trusted personal connection. Keep the same machine, software, and account selection. If it succeeds only outside the work network, retain that result for the administrator; it narrows the network context without proving a particular rule caused it.
If the organization does not permit wallet applications, use a permitted personal host and network for personal activity. Do not tunnel around the policy, open broad firewall ports, or create exclusions on a managed machine without authorization.
Ask whether a guest network has different permitted uses before assuming it is an approved alternative. A different wireless network name does not itself establish organizational permission or appropriate certificate handling.
Check Ledger’s relevant service incidents as well. A coincident remote failure can affect both approved and personal networks. An empty dashboard entry is not conclusive evidence that every endpoint is healthy.
Should I Run the App as Administrator?
Extra local privileges do not grant permission through a corporate gateway. Use the specific managed-access process instead of making elevated wallet execution a permanent workaround.
Does This Mean My Ledger Was Blocked on the Blockchain?
A workstation network restriction and an account’s chain state are separate matters. Inspect any specific transaction independently if it was approved before the error.
What Can I Safely Include in an IT Ticket?
Give the application version, feature, timestamp, network name, error category, and approved comparison result. Redact addresses where unnecessary, and exclude wallet backups and authentication secrets.