Use the Bootloader Branch for the Actual Hardware
If a Ledger Live firmware update leaves the device in Bootloader, use the official continuation instructions for that exact model and screen. The host application is now Ledger Wallet. Bootloader, Update, Booting with a percentage, and Processing are different messages, and one generic button sequence is not appropriate for all of them.
First observe both displays. If installation is advancing, keep power, host, and connection stable. A pause in one progress indicator does not alone establish a failed state or justify unplugging the device.
Establish Whether This Followed an OS Update
Write down the model, original task, last completed step, and exact hardware wording. Bootloader is a firmware-update mode, as the official device-identifier reference confirms. That technical description does not instruct ordinary users to force entry into it.
If no update was underway, report that fact. Accidental entry and an interrupted installation do not necessarily have identical next steps. Do not copy long button holds or startup combinations from another model merely to make its screen look like a tutorial.
Nano S or Nano S Plus After a Failed Update
The current Ledger stuck-state guide has a specific Nano S and Nano S Plus branch. It directs users to current host software, the connected device, and My Ledger’s Continue stage. Follow that branch in its stated order when the observed condition matches.
The guide also distinguishes its later condition where the host loader has reached 100 percent but the device remains in Bootloader. Do not apply a later reload instruction early while installation is still moving. If your screen or release differs from the guide, ask official support before improvising.
Nano X Needs Its Own Continuation Path
The same official reference separates Nano X Bootloader handling from the preceding models. It describes resuming through My Ledger after the failed session is established, with further connection comparisons only at the specified stage if the problem persists.
That is not a recommendation to repeatedly unplug a progressing update. Keep a clear record of the failed state and follow the model’s current sequence once. A Nano X battery or Bluetooth capability does not make a Nano S Plus procedure interchangeable.
Touchscreen Models and Other Update Screens
Use the matching Stax, Flex, or other supported model section, and distinguish an Update screen from Bootloader. The official guide describes a resume prompt in My Ledger for relevant Update cases. If a failed operation began on mobile, follow its guidance for when desktop continuation is appropriate.
Booting with a percentage is especially important to identify separately. Ledger describes a protection-related process that can take substantial time and may finish with the device reset. Do not treat that wording as an instruction to factory-reset hardware yourself or interrupt it to reach Bootloader.
Prepare Support Evidence Without Exposing Recovery Material
Use only the current official client from Ledger’s distribution page. Never download a firmware blob from a forum or give remote control to someone offering an instant repair. Preserve the private offline backup without entering it in the host.
For example, Nano S Plus displaying Bootloader while My Ledger offers Continue is a different report from Nano X showing changing Processing percentages. Include that distinction, the versions you can obtain, and the official steps already attempted.
Should I Set Up a New Wallet if Initial Setup Appears?
Stop before generating new secrets. An unexpected setup screen requires confirmation of the device state and an intentional recovery decision. It is not the next routine step in a Bootloader checklist.
Is There a Universal Time to Disconnect?
No. Use model-specific instructions and actual progress evidence. A fixed minute count copied from another device cannot determine whether this installation is safe to interrupt.
What Proves Recovery Completed?
Confirm normal hardware access and the installed OS through the supported interface, then review needed apps. A later stale balance is a separate account-data issue, not proof the firmware continuation failed.