The Mounted Image Is Different from the Installed App
If your Mac cannot eject a Ledger Live disk image, first identify the mounted volume and the application using it. A DMG stored in Downloads, the mounted volume it opens and the app copied into Applications are three different objects. The client itself is currently branded Ledger Wallet.
A common explanation is that the app was launched from the mounted image and is still using files there. The eject message is therefore about an in-use volume, not proof that the hardware wallet or its account keys need repair.
Read the Eject Message Carefully
Confirm that you selected the intended installer image in Finder rather than a personal backup drive or another external disk. If macOS names an app holding the volume, record it. Apple’s disk-in-use guidance explains that open applications can prevent ejection.
Do not immediately choose a force-eject tool or remove arbitrary files from the mounted volume. First determine what is still running and whether an important operation depends on that application session.
Finish Active Work Before Closing the Client
Look at the device screen. If a Ledger OS update is progressing, maintain its required connection and host process. Do not interrupt that update merely to tidy up the installer image. For a persistent failed-update state, use the exact hardware model’s current recovery procedure.
During an ordinary idle session, bring the client forward and quit it normally. Closing the visible window may leave it running on macOS. If another application or installer still uses the volume, close the identified item normally after confirming its work is finished.
Confirm the Applications Copy Exists
Open Finder and inspect the intended Applications destination. If you never completed the copy step, follow the original genuine package’s instructions. Apple’s app installation guide describes the general handling of downloaded images and installers.
If the expected installed app is absent or the original package has an unresolved security warning, return to the official Ledger software route and resolve that issue. Ejecting a temporary image and completing installation are related maintenance tasks, but one does not establish that the other succeeded.
Eject, Then Test the Installed Launch Path
Once the image is no longer in use, try the normal Finder eject action again. Open the intended application from Applications afterward. This checks whether the client can run independently of the temporary mounted volume.
If the Dock now shows a question mark or opens the wrong copy, repair that shortcut after establishing the working installed path. Do not keep remounting an old image just to satisfy a launcher that should point to the installed app.
If Ejection Is Still Refused
Review the app named in the message and any open installation or copying activity. When no critical hardware operation remains, a normal Mac restart can clear an ordinary stale session under Apple’s guidance. An app that will not quit needs the relevant host troubleshooting steps, with active device work checked first.
Document the volume name and full message if support is needed. Avoid system-wide cleanup commands or disk-erasing actions for a single installer volume. A refusal to eject does not justify formatting a drive.
Disk Image Ejection FAQ
Does ejecting the DMG uninstall Ledger Live?
Ejecting a mounted installer image is different from deleting the installed application. Confirm the app was properly copied and launches from its intended destination before discarding installation material.
Can I delete the DMG while the app is running from it?
First finish the supported installation and move ordinary use to the installed copy. Resolve the in-use volume normally rather than removing installation material while its role is unclear.
Are recovery words needed to close the mounted volume?
No. Ejection concerns files and processes on the Mac. Recovery words cannot release a disk image and should never be entered into an eject helper or support form.