Reset Pairings, Not the Nano X Wallet
To repair a stale Nano X Bluetooth relationship in Ledger Live, use the device’s Reset pairings command and the matching app and phone cleanup described by Ledger. Do not choose Reset device. The software is now Ledger Wallet, and resetting a radio association is separate from erasing the initialized wallet.
Use this procedure for a persistent pairing-state problem after checking ordinary power, permission, and discovery conditions. It should not be your response to every balance delay or online service error.
Confirm the Failure Is a Pairing Problem
Check that Nano X is charged, unlocked, Bluetooth-enabled, and near the intended phone. Ensure the mobile app has the appropriate permission and no other phone session holds the device. If the app cannot even scan because permission is denied, fix that condition first.
A phone remembering Nano X does not prove a live app session. Conversely, a portfolio showing public balances does not prove the hardware is connected. Record the exact failed action before removing anything.
Use Ledger’s Bluetooth troubleshooting as the current procedure reference. Preserve an actively advancing Ledger OS installation before any pairing reset, host restart, or app cleanup. A failed firmware state follows its own Nano X instructions first.
Navigate the Physical Nano X Menu Correctly
Unlock Nano X through its buttons. Hold both buttons to open the Control Center, then use Settings, Security, Reset pairings as documented. Confirm the pairing command and enter the PIN on the device if requested by that operation.
Ledger’s Nano navigation map distinguishes short two-button confirmation from holding both buttons to reach the Control Center. Read the selected item instead of following a long button sequence without observing the screen.
Reset device is a different command in the security area. Do not select it to make Bluetooth rediscoverable, and do not intentionally enter wrong PINs to force hardware reset. Neither is required for clearing stale pair relationships.
Coordinate the App and Phone Records
In the app’s current My Ledger or device area, remove the stale Nano X entry using its device-specific menu as the official guide directs. In the phone’s Bluetooth settings, forget or unpair the relevant association. Avoid deleting unrelated devices or all phone network settings without a documented reason.
This coordinated cleanup matters because each side can otherwise retain a different view of the old relationship. Clearing one record repeatedly may leave the mismatch elsewhere. Removing an app device record should not be confused with erasing blockchain accounts or resetting the entire application data store.
Pair Again and Interpret the Result
Start a new Nano X connection from inside the mobile app. Keep both screens available and compare any codes completely. Cancel disagreement; accept only the matching request you initiated and finish hardware confirmation.
Then test a device-dependent action, such as opening the management session. If that works while one account history remains stale, stop rebuilding pairings and investigate the data request instead. If the same pairing error persists, report the exact stage and which records were cleared.
Keep the recovery phrase offline throughout. No pairing reset requires typing it into the phone, computer, or support chat, and it does not require a verification transfer.
Nano X Pairing Questions
Will My Receiving Accounts Change?
Pairing relationships do not create different wallet keys. Confirm the intended accounts after reconnecting, but do not generate another phrase merely to rebuild Bluetooth.
Can I Apply These Button Steps to Flex or Stax?
No. Their touchscreen menus use a different pairing-removal route. Follow the exact model section rather than transplanting Nano X controls.
Must I Reinstall the App Too?
Not automatically. Use the scoped cleanup described for the failed state; full app removal can discard useful local organization without being necessary.