Separate Face ID Access From Hardware Authorization
If Face ID will not unlock Ledger Live on iPhone, determine whether face recognition fails across the phone or only at the app’s local lock. The app is now Ledger Wallet. Face ID can control access to the interface, but it does not replace the Ledger device’s PIN or its physical approval of transactions.
Do not restore the hardware wallet or type backup words into iOS because a biometric prompt failed. An app-access problem can be investigated without changing the keys controlling your accounts.
Check the iPhone’s Face ID Conditions
Test a normal supported Face ID action outside the wallet. If face recognition fails there too, follow Apple’s Face ID troubleshooting: inspect supported software, configured features, an unobstructed TrueDepth camera, and how you face the phone. A smudge, case, or unsuitable position can affect recognition without involving wallet data.
An iPhone passcode request can also be expected after a restart or in other security conditions. That is different from the wallet reporting an incorrect local password. Keep the device passcode, app password where configured, and Ledger PIN distinct.
If the system reports a TrueDepth or Face ID hardware problem, use Apple’s support route. Installing a wallet patch or repeatedly resetting Bluetooth does not service the phone camera system.
Examine the App’s Unlock State
Confirm that biometric access is enabled in the app’s current supported local-lock settings where available, and that iOS allows the intended Face ID use. Do not assume every older screenshot matches the current release or that every installation has a password fallback.
Ledger’s official mobile release notes document biometric unlock behavior, including a visible retry action for users protected by biometrics alone. If the prompt disappeared, use the current app’s supported retry control rather than treating the remaining screen as proof that recovery is required.
If you previously configured a local app password and the interface offers that fallback, use that credential. It is not the hardware PIN. If no such password was configured, do not invent one or repeatedly enter unrelated codes; preserve the exact state for official assistance.
Interpret the Comparison
Face ID working for phone unlock but failing only in the wallet narrows the problem toward app settings, permission, or that release’s unlock flow. Face ID failing everywhere suggests a wider iPhone condition. These observations are more useful than deleting the app before recording what happened.
Check the current compatible store release and ordinary app updates. A normal restart may be appropriate outside sensitive maintenance, but let a progressing Ledger OS installation finish on its supported host before closing or clearing anything related to it.
Plan Broader Repair Without Exposing Secrets
If a documented local-lock repair requires rebuilding app data, first understand which account listings and settings will be removed. Privately retain useful public account references and confirm that you can reconnect the correct configured Ledger. Do not make full deletion the default answer to an unread face.
After access returns, verify the intended accounts and hardware connection separately. Opening the app through Face ID does not prove the signer is connected, and it does not authorize a payment. Review every intended transaction on the physical Ledger.
Face ID Questions
Will Resetting Bluetooth Repair Biometric Unlock?
No direct relationship is established by this symptom. Biometric recognition and a Ledger wireless session use different phone capabilities; investigate the failed one.
Can Face ID Replace My Recovery Backup?
No. The offline backup and hardware recovery arrangements have a different purpose from local app convenience. Never photograph or submit the words to fix an unlock prompt.
What Should I Report if Only This App Fails?
Provide iPhone, iOS, app version, the offered fallback or retry controls, and whether system Face ID works. Exclude passwords, PINs, face recordings, and recovery material from the report.