Watch What Happens to the Nano S Plus Screen
If Ledger Live on Android keeps losing a Nano S Plus, first observe whether the hardware turns off or only the app loses its session. Ledger Wallet is the present app name. Nano S Plus has no internal battery and no Bluetooth, so a power interruption and a wireless pairing failure are not interchangeable explanations.
The official product specifications identify its battery-free wired connection for Android and desktop. A Bluetooth settings change cannot repair this model’s cable path.
Classify the Disconnect Before Retrying
- If the screen goes dark and the device restarts, investigate the power and physical connection.
- If the screen remains on but Android reports detachment, investigate the data path.
- If Android retains the device but one app loses access, inspect the application session and other clients.
- If the Ledger locks normally, distinguish its security state from a cable removal.
Record the timing: immediately after connection, when the cable moves, when the phone locks or during a particular operation. Timing alone does not prove the cause, but it helps choose a comparison that answers the right question.
Test a Simple Stable Cable Arrangement
Only perform ordinary cable experiments when no Ledger OS installation is actively progressing. Place the phone and Ledger where neither connector is strained. Use the correct data-capable OTG arrangement and remove unnecessary hubs or adapter chains.
Change one component at a time. For example, keep the same phone and device while comparing a known suitable cable. If the fault follows a loose connector rather than the app action, preserve that observation instead of clearing local accounts.
Confirm Android Host Capability and Access
Check the exact phone’s USB host support and manufacturer instructions. Ledger’s Nano S Plus Android guide notes that some phone configurations may require enabling OTG. Do not assume every Android brand exposes the same toggle or that developer options are necessary.
Read any USB-device access dialog and select the intended official app. If another client has the hardware, end that ordinary session normally before retesting. Repeated prompts after genuine detachments can reflect a lost connection rather than a permanently denied permission.
Separate a Stable Link From a Completed Operation
After a stable ordinary connection is established, unlock the Ledger and follow the screen requested by the app. Test a nonfinancial hardware action first. Account synchronization can still depend on online services even when USB remains connected.
If a disconnect followed approval of a transaction, check the blockchain hash or provider reference before another attempt. The missing interface confirmation cannot establish that no action happened. Do not use repeated funded transfers as a cable-stability test.
Check whether a protective phone case prevents the connector seating fully without forcing it. If normal cable movement reproduces loss of power, stop using that unstable arrangement for important operations. Describe the observed behavior to support rather than repeatedly flexing connectors or assuming a software update can correct a physical fit problem.
Repeated-Disconnect Questions
Should I charge Nano S Plus separately?
It does not contain a rechargeable battery. The connected host supplies its operating power. Investigate the correct supported wired arrangement rather than following Nano X battery instructions.
What if the cable works on a computer?
That is useful evidence, but the Android host, connector arrangement and permission workflow remain different. Compare the specific phone path instead of declaring every component proven by the desktop result.
Should I reset the hardware?
A factory reset does not repair a loose data conductor or unsupported host. Keep the device configured and exclude recovery words from Android utilities and support reports.
If the problem remains reproducible, provide the phone model, OS and app releases, observed screen behavior and cable comparison to official support. Use the publisher’s download route for app maintenance; do not interrupt ongoing device firmware progress to reinstall it.