Keep the Working Hotspot Result as Evidence
If Ledger Live works on a hotspot but not Wi-Fi, preserve the successful setup and compare one identical task. The software is now Ledger Wallet. This result suggests that something about the network path matters, but a hotspot changes more than the wireless access point: resolver, routing, filtering, and public connection can all differ.
Do not conclude immediately that the home router is defective or the office firewall needs disabling. A useful diagnosis identifies which network condition differs while the application and intended request remain unchanged.
Repeat a Read-Only Comparison
Choose an existing account refresh or another non-financial operation. Keep the same host, app release, account, and hardware arrangement where relevant. Record exact messages on Wi-Fi and the hotspot, with times close enough to make the comparison meaningful.
If one attempt asks for a swap quote and the other refreshes Bitcoin history, their difference proves little. Those tasks may contact different providers. If a device OS update is actively progressing, preserve it and postpone ordinary network experiments until the supported operation completes.
| Comparison result | Useful next question |
|---|---|
| Same request fails only on Wi-Fi | Which resolver, proxy, or filter differs? |
| Same request fails on both routes | What host or endpoint condition is shared? |
| Different requests were compared | Can the same harmless operation be repeated? |
Check Basic Wi-Fi Access Before Service Details
Confirm the network is the intended one, complete any recognized sign-in, and check whether unrelated services work. A wireless connection can exist without usable internet access. Windows Wi-Fi guidance describes that distinction and the host’s relevant network controls.
If every device on the same personal Wi-Fi has broad failures, investigate the router or internet service through the responsible provider’s instructions. If only this application fails, preserve that narrower scope. Do not factory-reset shared network equipment as the first diagnostic.
Use the Error to Select the Next Check
A named DNS failure suggests checking how the Wi-Fi network resolves the actual hostname. An untrusted certificate suggests examining inspection or trust configuration. An HTTP refusal means a service or intermediary returned a response. These categories are more actionable than the broad statement that Wi-Fi is bad.
On Mac, Apple’s DNS settings reference identifies where the selected network’s resolver configuration lives. Review known settings before changing them. On managed networks, let the administrator validate the intended DNS and proxy arrangement rather than substituting public services to bypass policy.
For a certificate-chain message, consult Ledger’s issuer-error explanation. A hotspot success does not justify accepting an unknown certificate on the failing network. Retain TLS verification and investigate the original trust decision.
Rule Out a Coincident Endpoint Problem
Read the applicable component and timing on Ledger’s status dashboard. A service may recover between tests, producing an apparent network difference. Repeat a modest comparison only when useful; do not hammer a failing endpoint or repeatedly approve transactions to gather evidence.
An optional provider can also apply its own availability rules. Record that provider and message separately. Avoid treating route changes as permission to evade regional or organizational restrictions.
Turn the Comparison Into a Repair Decision
For example, reproducible DNS failures only on personal Wi-Fi support discussing resolver configuration with the network provider. A reproducible inspection-certificate warning only at work belongs with IT. If both connections begin failing identically, return to the shared host or remote service rather than continuing to blame Wi-Fi.
Should I Reinstall the Wallet?
A reproducible network-only difference should be investigated before deleting local account organization. Reinstallation does not repair a router rule or an unavailable resolver.
Can I Use the Hotspot Meanwhile?
Use a trusted permitted connection with the official client and normal validation. Confirm data allowance and stability before any operation requiring a sustained connection.
What About a Payment Approved Before the Error?
Check its actual chain or provider status before sending again. Switching networks does not cancel an already submitted action or make a second approval harmless.